A donor recently contacted me asking how to edit her recurring donation. She couldn't find the "edit" button. As it turns out, she had cancelled her recurring donation a few days prior (I think she'd intended to edit it), but had forgotten about it. She had no "proof" that she had cancelled the donation, and as her last donation had been recent, it appeared to her as if it were still active in the system.
It would be useful if the system could send an automated email when a donor cancels their donation, inviting them to follow a link to:
- reactivate their recurring donation
- start a new recurring donation
- or make a one-time donation.
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