After much back and forth with Support, we were finally able to determine the Neon Forward function doesn't work if using Outlook Email. The Outlook formatting of the information doesn't fit the criteria that Neon looks for to attach it to an account.
From: Asheton Mayfield (Neon Support Center) <firstname.lastname@example.org>
Sent: Thursday, January 30, 2020 10:49 AM
To: Anne Haworth <email@example.com>
Subject: [Neon Support Center] Re: Re: I'm attempting to use the Email forward tool
The work arounds we found that were needed to make this function work were:
(add this line) ---------- Forwarded message ----------
From: Asheton Mayfield
(change the word "Sent" to "Date:" Thursday, January 30, 2020 10:24 AM
(and switch the To: and Subject: lines)
Subject: This is a Test Email
To: Anne Haworth (switch)
These edits are not realistic every time I or someone else from my organization wants to attach a donor email to an account. Is it possible to allow Neon to accept Outlook's formatting as is?
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