Dropping Time Tested Payment processors for NeonPay?

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3 comments

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    Sarah Newman

    Agree - especially with such short notice and at a busy or short-staffed time of year for many organizations.

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    Jennifer Solon

    I agree. In addition to having to switch to an in-house payment processing system (which seems to be a big conflict of interest), this will require us to completely change our accounting workflow. Paypal Pro integrates with our Quickbooks system and NeonPay does not (unless you set up the QB integration which results in a host of other issues for us).

    Since we have other products that use Paypal Pro (which is working fine by the way), we will have to do twice the reconciliation and data entry. As a small non-profit with limited staff this will have a significant impact on our resources.

     

     

     

     

     

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    Chris Clemens

    We are in agreement.

    In 2019 we had Neon build our website, and just months after launching were told about being forced to migrate to NeonPay. Had we begun the project of the seeking a website development company that told us upfront of how the migration to an in-house payment processor would go, it would have strongly influenced our decision about choosing Neon.

    Our concerns:

    - Not being given a choice.

    - Being forced to ditch a tested, well-known payment processor for an entirely unheard of, brand new processor that no one has ever used before.

    - Because NeonPay doesn't have all the functionality that PayPal Pro has, we can't cancel our PayPal Pro account, which means we are now forced to operate with multiple payment processors, rather than using one simple solution.

    - We've always been able to get PayPal on the phone immediately for any support that's needed. Support with Neon means sending a message and waiting a day for a response--it's entirely different.

    - One of our employees was forced to give personal information like SSN and birthday to register with NeonPay, which should play no roll in the financial standing of the organization.

    - Charging to payout daily seems like a move for Neon to hold on to monies that belong with non-profit organizations. For decades we've operated with same-day payouts, but if we now want to receive all the money from our transactions, we'll have to move to weekly payouts. As a small non-profit, that's a financial decision that we'll be forced to make.

     

    I (and our organization) fully understand why Neon would want to build an in-house payment processor, and we support Neon's desire to do so. But, forcing everyone to switch from a product they're happy with, to Neon's arguably lesser quality product doesn't leave us feeling good.

     

     

     

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