It would be really appreciated if Neon would give users an idea of what is being updated before a release is done, especially when the update is major and changes the format of the software. For example this past weekend the Donation & Pledge and Event lists were updated to the new navigation format. This is a big change for users and takes a bit of getting used to. The release notes are not available until the release is done so there is no reference beforehand. The pop-up box informing users a release is scheduled is nice, but more information is needed. It would be great to have an e-mail sent to all users when a major change is about to happen.
We have a number of users that work only on weekends when we have a show. This is the second time our staff have been caught unawares and it caused confusion, panic and a negative attitude towards Neon. Our organization holds many events and classes. They occur 7 days a week. We had a big show this weekend which required temporary staff to access Neon for attendee information. Because the format had changed, they were scrambling to figure out how to access the information they needed.
We are very grateful for the ongoing effort that Neon is putting into updating and making the software better but better communication of what's coming next would be very much appreciated.
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