The ability to simply log in to your bank for ACH giving is neat and all, except we have SO MANY donors who bank through smaller regional banks that are not supported.
I've actually had to set up a separate donation system to handle these donations.
Please! Just allow for account/routing numbers! I am a part of other non-profits that use Neon competitors and they use systems that have their own internal processor (equivalent of Neon Payment Processing) and donors simply enter their account info and it's flawless.
I have had to tell countless donors that we can't process their donation because our system doesn't allow it.
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