Processing fee in system emails

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3 comments

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    Clay Sandoz

    Totally agree! It seems tacky to point out to donors who did not choose to cover the processing fee that they didn't. Please include a token for <<Total Amount Paid>> or something like that!

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    Gabrielle Frasco - Montclair Art Museum

    Commenting again because I've had a few complaints in the past week about processing fee not showing up in the semi-itemized automatically generated event email confirmation. People don't scroll past the "Total for this Registration:" in the receipt to "Total Amount Paid:$229.60" and email me asking why their credit card charge was for more than their registration total. 

    Plus, it seems weird for something you paid for to not show up in a receipt.

     

     

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    Dottie Head - Atlanta Audubon

    I'd like to chime in on this chain as we are having the same problem. We love that our constituents have the opportunity to cover processing fees through NEON pay but we are getting lots of nasty emails from people because the charge doesn't line up with the emails they are receiving. Can this be bumped up on the priority list since you basically required us to switch to NEON pay?

     

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