One of the main reason we got involved with Neon was because we wanted a CRM / QB sync option. I've been having lots of trouble with it. The biggest issue I have (and one that makes the sync option moot for the time being, unfortunately) is that we sell many different products in our store and track each item separately in QuickBooks. We need to know how much $$ is pulled in for cooperative advertising vs. cooperative catalogs vs. book award stickers, etc. With the Neon / QB sync we're forced to lump all the different store products that we track separately in Neon into one QuickBooks account called "Store Purchases". This means we're not able to track different profit and loss lines for different products in QB. So disappointing.
When I talked to you guys about this several months ago I received the following:
"I discussed the possibility of expanding our QuickBooks sync capabilities to allow you to map individual store products to individual service items. Adding this capability is possible, and in fact not as difficult as we originally anticipated. It looks like there's also the possibility of introducing some connection between the inventory management in NeonCRM and the inventory in QuickBooks. We anticipate that this project will cost about $3500 to implement. Please let me know if you're interested in pursuing this project. If so, I will provide you with a project authorization document that includes specific requirements, costs, and a timeline. Once you sign and return that document we can begin work."
In essence I'm being asked to pay $3,500 for a custom job. I have to assume, however, that everyone on the Neon system would benefit from the ability to map individual products to individual line items in QB. Please consider this feature for a future release of the product.
Thanks very much.
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