In March 2020, we are making an update to our Neon Payment Processing platform that may require you to provide additional information about your organization in response to changes in “Know Your Customer” obligations for our Neon Payment Processing platform.
KYC obligations require Neon One to collect and maintain information about all organizations using Neon Payment Processing. This information is used to verify the identity of your organization and is an important tool for protecting your constituents’ online payments from fraud and other criminal activities online.
If you are a Neon Payment Processing user, you may see a banner appear at the top of your NeonCRM asking you to provide additional information about your organization. In order to avoid any disruptions to your online transactions through Neon Payment Processing, you must go to the form linked in the banner and provide this additional information by March 31, 2020. Failure to provide this information will result in frozen payouts through Neon Payment Processing.
The information collected by this form is always kept secure and confidential. Neon will not use the information provided for any other purpose than to verify your organization for these KYC updates.
If you do not see this banner in your NeonCRM instance during March 2020, we already have the required information we need and you can continue processing with Neon Payment Processing without disruption.
If you have questions about these updates, contact our technical support team at firstname.lastname@example.org
Do I have to provide an Executive's Social Security Number?
If asked on the form, yes. Social Security Number is required to satisfy the KYC (Know Your Customer) requirements of all financial institutions.
Why am I being asked for information about who manages my organization?
In certain countries, we are required to collect, verify, and maintain information about an organization’s directors. These requirements come from government regulators and help promote transparency and prevent financial crimes.
Do I have to be a Director of the organization to fill out this information?
No. NeonCRM Users can add information about your organization's executives on their behalf.
What happens if I do not update my information by the deadline?
If you do not update your account information by the deadline, payouts to your bank account and your ability to accept payments will be paused. We want to make sure that does not happen, so please let us know how we can help.
I need more time to update my information. Can you give me an extension?
We are unable to provide extensions to the deadline. This should be a quick update—and we are here to guide you along the way. Please let us know how we can help.