What is NeonPay?

NeonPay is a payments platform for mission-driven organizations, simplifying payments, building capacity, and creating transparency from fundraising to finance. It is designed to help you stay focused on creating change and driving greater social impact. As an integral part of the Neon One ecosystem, NeonPay powers a software and services technology ecosystem, enabling a unified payments infrastructure for a variety of tools vital to any nonprofit. We simplify payment and technology decisions for fundraising, community building, and program operations organizations.

Why would I want to use NeonPay?

NeonPay is a single source for nonprofit technology and payment processing. You don’t have to manage multiple providers, which simplifies your technology footprint and saves precious operations resources all while our competitive and straightforward payment processing rates save you money. 

NeonPay allows you to authorize & capture payments from all major credit cards (Visa, Mastercard, Discover, AmEx) as well as echeck/ACH. You also have the ability to void payments, and issue full or partial refunds. Disputes can be managed from within the Merchant Portal, including evidence management. 

We provide a secure service. All payments are tokenized and no card or bank account information is stored in a Neon One application. Our toolset is PCI compliant and contains fraud monitoring at the transaction level. 

Does my organization need to be a nonprofit or 501(c)(3) to use NeonPay?

No. Any legal entity based in the United States can use NeonPay. Rates are dependent upon 501(c)(3) status, however.

Can I accept international credit cards?

Yes, but all payment amounts will be processed and paid out in USD.

What types of tender can it process?

It offers credit card processing (Visa, Mastercard, Discover, and American Express) as well as ACH/e-check. It can also process both one time and recurring transactions. These services are accessible through the back-end as well as for processing transactions on front-end forms. 

On front-end forms, however, constituents will never see NeonPay. It merges with your application seamlessly. 

Can I disable American Express?

Yes, you can adjust which card types are accepted within NeonCRM.

Can we use a credit card swiper for in-person payments?

Yes! With NeonCRM, CiviCore, and Arts People, you can collect in-person credit card information through the MSR90 credit card swiper. Connect the device to a laptop, open the credit card transaction page of your application, and just swipe to populate the credit card number in your Neon One application. This product is available on Amazon for ~$20. 

Does NeonPay process split payments?

Split payments are handled by the Neon One application you connect to NeonPay, not within NeonPay itself.

Can you set up multiple NeonPay merchant accounts?

Yes. An organization must have at least one unique Merchant Account for each Neon One Application they use. You are also welcome to create additional NeonPay merchant accounts to use within NeonCRM if needed. 

To toggle between multiple NeonPay merchant accounts, navigate to the Merchant Accounts menu item and click Apply for a new Merchant Account.

Can you use NeonPay in conjunction with other credit card gateways (i.e. IATS)?

No. You can, however, use more than one NeonPay gateway in order to funnel income into different bank accounts. It is, however, compatible with the PayPal Standard tender type.

What limitations should I be aware of?

NeonPay is intended to be used in conjunction with another application. It cannot be added to your website as a payment processing platform directly. Transactions must be initiated in another application. NeonPay is only currently available for organizations with a US-based bank and a financially responsible representative with a Social Security Number.

Is NeonPay available for payment processing in external applications outside of Neon One applications?

Currently, NeonPay must be integrated into an application in the Neon One family, though plans for using NeonPay in external applications are in the works.