This weekend, we’re launching a new, simplified sign in process for your NeonCRM system. This change will not affect your constituents when they log in; it will only impact system users. Note, too, that this does not affect trials of NeonCRM.
Starting Saturday, July 27th, you’ll be able to access your Neon system through our new login portal, available at https://login.neoncrm.com/
Your username will be your email address. If you need to confirm which email address to use, have a logged in user navigate to Global Settings > User Management and locate your email address.
When this update goes live, you’ll be asked to verify your email address and password. Here’s how to do it:
Step 1: Login to Your Account
Log in as you normally would. The login screen may look slightly different.
This will automatically start your email verification process. You will be prompted to re-type your email address to confirm.
Step 2: Check Your Email
You will receive an email from firstname.lastname@example.org with a link to create your new password.
Step 3: Create Your Password to Access NeonCRM
You will be asked to set and confirm a new password.
Then, log in as usual. This is a one-time process, so complete it once and you're set.
After completing this process, your System Users will be able to log into your CRM from login.neoncrm.com.
If you have set up Single Sign On and try logging in at your unique URL, you may need to log in twice. To avoid this, log in directly at login.neoncrm.com. We recommend changing all bookmarked links for administrators to log in at login.neoncrm.com instead of your unique URL.
After the release, our guide on adding new System Users will reflect this process.