How do I accept payments in NeonCRM?

Add a Gateway

In order to accept payments via your NeonCRM forms and pages, you’ll first need to set up a payment processor. Sometimes called a payment gateway, this is a service that embeds into NeonCRM & triggers the transfer of funds from one bank to another based upon input into Neon.

Neon Pay

We’ve developed our in-house payment solution, NeonPay, to address this need. 

NeonPay is a single source for nonprofit technology and payment processing. You don’t have to manage multiple providers, which simplifies your technology footprint and saves precious operations resources all while our competitive and straightforward payment processing rates save you money. 

NeonPay allows you to authorize & capture payments from all major credit cards (Visa, Mastercard, Discover, AmEx) as well as echeck/ACH. You also have the ability to void payments, and issue full or partial refunds. Disputes can be managed from within the Merchant Portal, including evidence management. 

We provide a secure service. All payments are tokenized and no card or bank account information is stored in a Neon One application. Our toolset is PCI compliant and contains fraud monitoring at the transaction level. Learn how to sign up for NeonPay here. 

Third-Party Gateways

If you wish to connect Neon to an external payment processor, several third-party gateways are available. See the full list of supported gateways here. To add one, navigate to Settings cog > Global Settings > Payments & Transactions > Payment Gateways.

Additional information on adding a third-party gateway can be found in the attached PDF at the end of this guide.

Canadian & Other International Organizations

Currently, Neon Payment Processing is limited to US-based organizations. If your organization is internationally-based, you’ll need to use one of our supported third-party payment gateways. More information is available in this guide.