How do organizations based outside of the US process payments?

Neon Payment Processing and NeonPay can be used by American nonprofits including if they accept transactions from international constituents. If your organization is based in another country, we have a variety of alternate payment processors.

NeonCRM can process payments through any of the processors shown below. When you connect any of these to your NeonCRM account via our gateway, payments submitted through one of your NeonCRM forms will be processed by your 3rd party processor without having to move "off site" to a generic payment page.

Note: Please be aware that you can only issue or record refunds when using a native gateway. If you use a third-party gateway, you must handle refunds through your payments gateway vendor outside of NeonCRM.

Gateway options

• IATS
  • Credit Card Processing
  • Includes Gateway and Merchant Account
  • Recommended for all currencies
  • www.iatspayments.com
  • 866-300-4287
• BluePay
  • Credit Card Processing & E-Check Processing
  • Includes Gateway and Merchant Account
  • Recommended for U.S. Dollars (USD) & Canadian Dollars (CAD)
  • www.bluepay.com
  • 630-300-2368
• Authorize.Net & Compatible Merchant Account Vendors
  • Credit Card Processing & E-Check Processing
  • Includes Gateway and Merchant Account
  • Recommended for U.S. Dollars (USD) & Canadian Dollars (CAD)
  • Note: in order to process American Express payments through this provider, you must also have an account with American Express and agree to their terms and conditions.
  • Authorize.net is also compatible with +90% of the banking and credit card industry. If you have an existing relationship with a merchant account processor or bank that is not on this list, you may be able to purchase a basic gateway from Authorize.net allowing NeonCRM to work with your existing processor. Check with Authorize.net to see if they are compatible with your existing vendor.
  • www.authorize.net
  • 888-323-4289

View and Manage Payment Gateways

Navigate to Settings cog > Global Settings > Payments & Transactions > Payment Gateways. All gateways that have been set up in your system will appear on this page. From here, you can Delete or Edit the settings of an existing gateway. You can also set up a new gateway connection for credit cards and ACH/e-check. 

Credit Card Gateway Setup

Click Add Gateway to set up a third-party gateway. Select Card Gateway from the menu to set up a credit card gateway. Click the name of your payment gateway vendor to select it, then click Select.
Enter the credentials provided by your vendor in the fields provided. Click the Activate [Vendor Name] button to activate your new gateway.

E-Check/ACH Setup

To process e-check/ACH payments through your 3rd-party processor, you must first enable echeck/ACH with your vendor before establishing the gateway integration in NeonCRM. Once your payment processor is set up to accept e-check/ACH payments, you can set up your echeck/ACH gateway integration in NeonCRM by navigating to Settings cog > Global Settings > Payments & Transactions > Payment Gateways.

NOTE: NeonCRM can support only one e-check/ACH connection per system.

To set up an E-Check/ACH Gateway, click Add Gateway and select ACH Gateway from the menu. Click the name of the ACH vendor you want to use, then click Select.

Enter the credentials provided by your vendor in the fields provided. Click the Activate [Vendor Name] button to activate your new ACH gateway.

NOTE: Be sure to activate the "E-Check/ACH" tender type. This will add the E-Check payment method to your Credit Card payment page. The ACH/E-Check fields cannot be modified on your Credit Card payment page.