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How do I void a CRA Receipt?

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Jamie Storyward
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Note: Only for Canadian nonprofits & registered charities.

Prior to a receipt being issued, you can edit the transaction as needed. The transaction details in the Awaiting Review tab will dynamically update. 

Once a receipt has been issued, the transaction is locked and may not be edited. 

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To edit the transaction, navigate to the transaction and click Unlock Transaction. 

You will receive a warning. 

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Make any necessary edits to the transaction and then navigate to CRA Receipts. In the Receipted tab, locate the receipt. Select Void Receipt under Action.

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You must notify the donor that their previous receipt is void. 

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The transaction is now present in the Awaiting Review tab. 

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Issue a new receipt to the donor. The transaction is once again locked.

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