Uploading Images to NeonCRM

Contents

Upload Images using the WYSIWYG editor
Upload Errors
Organize Uploaded Images
Uploading an image to a V2 Template

Upload Images using the WYSIWYG editor

Follow these steps to upload an image from your computer using the CKEditor, which is a WYSIWYG HTML editor.

Click on the image icon to insert a photo. 

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To use existing image, click the Browse Server button. 

To upload a new image to Neon, select the Upload tab from Image Properties.

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Click Browse to select an image from your computer.

Once you've selected an image, click the Send it to the Server button.

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Click OK to insert the image into the content editor. 

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Upload Errors

You may get an Invalid File or The uploaded file is corrupt error message when uploading images or files to the server. 

This means that the upload was not successful because: 

a) the file you are trying to upload is too large (the max image size accepted is 1600px wide and 1200px in height)
b) the type of file you are trying to upload is not accepted (most file types are supported, including; jpg, jpeg, gif, png, bmp, tif, tiff) 

If you try again with a smaller image in an accepted format and you still get an error, please try again in a different web browser

Note: Images uploaded to Neon must be in RGB color space. CMYK images, regardless of the file type, will not be viewable in Neon.


Organize Uploaded Images

Select the Browse Server button to view and organize all uploaded files and images

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Click Settings to adjust the display options 

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Right-click on a image or folder to see more available options

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Uploading an image to a V2 Template

Click on the image icon in the content editor

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From the Remote tab, click Browse.

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Click on the hyperlink Upload Now.

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Click Choose File to select an image from your computer, then click Submit.

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Preview the uploaded image. Click OK to continue. 

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Here you can set the image size, alignment, and add a comment.

To insert the selected image into your email, click Submit

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