It is important to understand that a System User is NOT the same as a constituent account. If you want to track account information (e.g. transactions, address info, communications) about a System User, you will need to give them an account that is separate from their system user login.
System Users primarily access NeonCRM from login.neoncrm.com
Constituents primarily log in from the instance's unique URL: https://[your org id].z2systems.com/login.jsp or, if you have purchased an SSL Certificate for your NeonCRM pages, secure.[your domain name].org/np/clients/[your org id]/login.jsp.
While system users will be taken to the back-end of NeonCRM upon logging in, your constituents will be taken to your Constituent Login Portal upon entering the login name and password linked to their NeonCRM account.
User Groups define levels of access to features in your system. A User Group is a set of permissions that determines what group members have access to and what they can do while in NeonCRM. Each System User must be assigned to a User Group.
As many as 10 System Users can be logged in at the same time, but you can create an unlimited number of system users.
Your system comes with three default user groups:
System Administrator has the highest level of access. You probably don’t want to give everyone at your organization Administrator access, as that allows you to change anything and everything
System User has access to everything except the following:
- Global Settings
- Organization Profile
- 2-Step Verification
- User Groups
- User Management
- Database Backup
- Form Links & Landing Pages
- Custom Web Pages
- Neon Payment Processing
- Constant Contact
- CRA Receipts
- QuickBooks Sync
System Limited User can only manage their own timesheets.
You cannot edit the default user groups, but you can create your own custom User Groups/Permissions, as described below.
You may want to create different User Groups based on what your staff will be doing with the system.
To add new User Groups, navigate to: Settings cog > User Groups.
Click Create User Group to create custom user groups with specific permissions that you define.
Name it, and add a code for internal reference. If you define a Parent User Group, the group inherits the permissions from that level. It also organizes it in the list you just saw. Description is just for your own reference.
Now you will define what this user group has access to using Basic or Advanced configuration settings.
From the User Group Quick Setup page, you can configure some basic permission settings.
- View lets the user see that section of NeonCRM.
- Create/Edit lets them create new entries and modify existing ones.
- Delete lets them delete this type of data.
Below the Basic Settings, you can turn on or off some of NeonCRM’s Other Features.
Under the Advanced Settings, you can restrict specific information from the users. These can be useful if your organization deals with sensitive or confidential information. Send Campaign Email controls their ability to send out mass emails.
If you want to go into greater detail with their access, click on the Advanced Settings link that appears at the top of the quick setup page, as shown below:
This gives you a lot of control over the specific things this user can access. It also separates out the create and edit permissions.
If you would like to delete a custom user group, select it from the list and click Delete Selected User Group.
If any active or deactivated users belong to this group, you will receive the following warning:
Click Yes to move those users to the standard System Users group and proceed with deleting the custom group.
To assign these user group settings to a System User, you must assign that user to your User Group.
When you create a new system user, they will automatically be sent an email to verify their account and set their password. It is not possible to manually set or edit a user's password from their user account page.
If a system user forgets their password, they can visit login.neoncrm.com and click Forgot your password? This will send a password reset email from email@example.com.
Alternatively, a System Administrator can prompt an email to help them gain access. To do so, they would navigate to Settings cog > User Management and click the name of the selected System User from the list. Click Reset Password or Resend Welcome Email. The text on the button varies based upon the user's status.
Any Active or Verified names on your System User List will include an Actions menu with an option to deactivate this user.
If you click the Deactivate link next to a name, you will receive the following warning:
Click Confirm to complete the deactivation process.
"Deactivated" users will retain their position in your System User List, with their status next to their name as well as in the Status column.
Once deactivated, the user account will be locked for viewing or editing unless they are reactivated.
You can filter your System User List by status:
Change this setting to Enabled if you want to give a user access to NeonCRM's API. A new API key will be generated for that user's email address when this setting is enabled.
Once the API key is created, you can copy it by clicking the Actions menu next to their name on the user list.