Updating Attendee Fields from the Constituent Login Portal

Updating Attendee Fields from the Constituent Login Portal

Registrants can edit certain types of data for existing Event Registrations from your Constituent Login Portal. This is useful, for example, when someone registers multiple attendees for an event (e.g., 10 tickets for a gala) but does not know who those 10 people are at the time of registration. 

A constituent can log in to their Neon account and update some attendee information on records for which they are the registrant (only the logged-in registrant, not the attendees, have access to this information). A registrant can update the standard attendee fields (i.e., name, email, etc.) and any attendee custom fields for their registered events. This is the only data open to revision. You cannot make any changes to the registration itself, which means that the pricing and session data cannot be modified. 

From the What would you like to do? dropdown menu, the constituent can select My Registered Event.

This is a standard menu option. Learn how to configure this dropdown menu here

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From here, the constituent can see their event registration history. 

Clicking the Details link for a particular registration will open a pop-up window.

Option 1. Edit Attendee

You are only able to enter standard and custom event attendee fields. You cannot make any changes to the registration itself, which means that the admission fee/ticket prices and sessions cannot be modified. 

Option 2. Replace Attendee

If the registrant is an organization account, then Neon will display their organization contacts.

If the registrant is an individual account, then Neon will display their household contacts. 

Choose a new contact to replace the current attendee, or click Continue to fill in new attendee information.

When the replacement attendee info is submitted, the event registration detail will update.


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