Soft Credits

Soft Credits


Adding Soft Credits
Soft Credit Distribution Rules
Reporting on Soft Credits
Related Guides

Adding Soft Credits

Soft credits are used as a recognition tool for donations. For example, if a constituent makes a donation but you want to indicate that another account in your database (such as their spouse or coworker) was also responsible for the contribution, you can use a soft credit.

Note: When you assign a soft credit, Neon displays that contribution on both accounts, but only counts the amount of the transaction once and sends one system email/letter to the donor (soft credit distributor).

After adding your donation as normal, click Add Soft Credit at the top of the donation summary page.

Use the magnifying glass icon to search your database for the Soft Credit Recipient - this is the account you wish to credit.

Enter the Soft Credit Amount or Rate - this is the portion of the total amount you wish to credit. You can give credit for the entirety of a donation, a certain amount, or a percentage.

Note: When applying a soft credit to an In-Kind donation, the soft credit amount will be calculated and displayed based on the Fair Market Value rather than the donation amount.

Click Submit to create the soft credit record.

The soft credit now appears on both the donor and the credited constituent's accounts.

On the soft credit recipient's account, it is visible under the Soft Credit Received section.

On the donor's account, it is visible under the Soft Credit Distributed section.

The soft credit will also display at the bottom of the donation record. You can edit or delete the soft credit from here.

Soft Credit Distribution Rules

Soft Credits can be distributed automatically in NeonCRM by creating Soft Credit Distribution Rules on accounts. These rules will distribute a soft credit to another account every time the constituent in question makes a donation or registers for a membership or an event.

To create a distribution rule, navigate to the account of the constituent who will be making the contribution. Under the Soft Credit Distribution Rule section, click on New Soft Credit Item.

Select the type of transaction that you want to be automatically soft credited. There are three Soft Credit Types: Donation, Event Registration, and Membership Registration.

Click on the magnifying glass to search your database for the constituent that you want to receive the soft credits, and then add the financial details. You can elect for the soft credit to either be a defined amount or a set percentage of a transaction.

Note: Applying the soft credit rule will NOT retroactively update existing donation records.

After clicking Submit, the soft credit distribution rule will be active and it will apply to any future transactions that meet the criteria.

You can also see the distribution rule under the donor's Neon account, as shown in the example below.

Reporting on Soft Credits

The Soft Credit Report is found by navigating to Reports tab > New Report > Donation.


Soft credit information can also be captured in transaction-based reports, including donation reports, membership reports, and event reports. These types of reports have a Soft Credit search category to filter your results based on soft credit fields, as shown in the example below. The Soft Credit Report will pull ALL soft credit types (i.e., donations, memberships and event registrations), whereas the Donation Detail Report, for example, will only have donations.

Click Edit Columns to add Soft Credit and Distributor fields to your report results as Output Columns. The available columns for the Soft Credit Report are slightly different from the soft credit fields available in the other transaction-based reports. The Distributor fields refer to the account that distributed the Soft Credit to the recipient.

The Soft Credit report is transaction-based, which means each row will be a different transaction record. The Soft Credit Type column tells you the kind of transaction. This field is only available as a column in the Soft Credit Report.

Related Guides

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