The entire team at Neon One wants you to succeed in learning our product and tailoring it to work well for your organization. Our Support Team is here to answer quick questions concerning technical issues and point you in the direction of the information you may not immediately find in our comprehensive Support Center Guides. Get in touch with our team of experts using the information below:
If you are a donor of an organization, we recommend contacting the organization directly. They can help you update recurring donations, register for events, and more.
System User Support
From within NeonCRM
The easiest way to contact the Support Team is by using the Support Center. From within NeonCRM:
- Select the Help widget in the bottom right
- Select Contact Us
- Fill out the required fields, and submit your request
All Neon One clients can contact us using our web form. Once your request has been submitted, a member of our Support Team will follow-up by email.
Clients who subscribe to our Empower package or who have the Live Support add-on as part of their subscription will see the ability to request support by chat. Chat is available Monday to Friday from 8:00 AM to 6:00 PM CST. If you do not see the chat option and are eligible for chat, all agents are currently busy assisting other clients. You can still continue to submit a ticket to receive assistance through the widget!
To access Live Chat:
- Select the Settings cog in the upper right of NeonCRM
- Select Support Center
- Sign-in to the Support Center (Please note your login credentials may differ from your NeonCRM login)
- Use the Help widget within the Support Center. A Live Chat option will appear within the widget
Clients who subscribe to our Empower package or who have the Live Support add-on as part of their subscription can request support by phone. We can be reached at (888) 860-6366 Ext. 3, Monday to Friday from 8:00 AM to 6:00 PM CST.