How do I setup Neon Payment Processing?

What is Neon Payment Processing?

Neon Payment Processing is a gateway option for processing credit cards that works through NeonCRM instead of through a third party processor (like BluePay, Authorize.net, or WorldPay). 

Neon One, LLC. is fully PCI compliant and, with Neon Payment Processing, your constituents will never be taken "off-site" from your website to submit payment. Unlike other payment processing services that route your donors from your website to a blank/generic page to enter their donation, NeonCRM pages mimic the look and feel of your website from start to finish as they submit payment; the merchant account process is completely behind the scenes.

What are the fees?

The fees for using Neon Payment Processing are as follows:

Verified Nonprofit Organizations (501(c)(3))

• Credit Card transactions (except AMEX): 2.6% + $0.30 per transaction
• American Express transactions: 2.9% + $0.30 per transaction
• ACH/E-Check transactions: 1.0% + $1 per transaction
• No monthly fee

For-Profit Organizations (501(c)(6))

• Credit Card transactions (except AMEX): 2.9% + $0.30 per transaction
• American Express transactions: 2.9% + $0.30 per transaction
• ACH/E-Check transactions: 1.0% + $1 per transaction
• No monthly fee

Why would I want to use Neon Payment Processing?

With Neon Payment Processing, you can access the full details of all payments received (including transaction fees), issue full or partial refunds, view balances, and dispute charges all without ever leaving NeonCRM.

Limitations of the current version:

• Only supported for US clients.
• Some banks will show transactions as from "Z2 Systems". We've found that stating clearly on your website or at checkout that the charge may appear as Z2 Systems may help to resolve confusion around a charge.
  For example: "Purchases may appear on your credit card statement as Z2 Systems Inc"
• Cannot use the Credit Card Swiper feature.
• ACH/e-Check transactions cannot be processed by system users, only through front-end forms.

Setup

If you do not see the Payment Processing section in your account, our Technical Support team can enable it for you. You can submit a ticket to request this.

When the feature is enabled, a new Payment Processing section will appear in your main navigation menu:

At this point, the only options you'll have under this heading will be "Verify Your Account" and "Settings".

Verify Your Account

This section describes the information you will need to submit in order to verify your Neon Payment Processing account.

Click "Verify Your Account" in the Payment Processing menu and provide the necessary data to complete the verification process.

1. Contact Information
   Enter the legal name, Social Security number, date of birth, and email address for your organization's primary billing contact.
2. Organization Information
   Enter the name, Tax ID (EIN), and address of your organization.
3. Bank Account
   Enter the Routing and Account numbers of the bank account associated with this gateway.
4. Terms of Service
   Acknowledge that you have read and accepted the Stripe Connected terms of service.

Once you have completed these fields, click Submit Verification.

Your information will then be sent for Guidestar verification of your organization's 501(c)(3) status.

If 501(c)(3) status cannot be verified, you will receive the following notification:

If your organization is a 501(c)(3) nonprofit (or has an application in process), select the first of the two available options.

You will be given the following instructions to complete the verification process:

• Please send a copy of your IRS determination letter to clientsuccess@neoncrm.com and we will be in touch with next steps.
• If your organization's 501(c) 3 application is pending, we recommend that you wait to submit the verification for Neon Payment Processing until after you have received your 501(c)3 certification.

Until verification is complete, your status on the Verify Account page will show as Pending.

If your organization is not and will never be a 501(c)(3) nonprofit, select option 2 and click Complete Verification.

Additional Settings

After your account has been verified, the Settings page will display the verified account information. You will also be able to configure the following additional settings:

Payout Settings

To receive funds for payments you’ve processed, Neon Payment Processing will make deposits (payouts) of your available account balance into your bank account. This account balance is comprised of different types of transactions (e.g., payments, refunds, etc.). You can manage how frequently these deposits occur.

Click Edit in the Payout Settings section to change the payout frequency:

If you select the Monthly option, you will be able to choose on which day of each month you would like your payouts to occur.

If you select the Weekly option, you will be able to choose a specific day of the week.

Email Notifications

Edit this setting to add email addresses of system users who you'd like to receive notifications from Neon Payment Processing. Separate email addresses with a comma + space.

Email Notifications will include the following:

• Payout Complete
• Payout Failed
• Neon Payment Disputed
• Neon Payment Processing Account Verified
• Neon Payment Processing Account Declined
• Neon Payment Processing Bank Account Updated

E-Check/ACH Setup

The fees for E-Check/ACH payment processing are 1.0% + $1 per transaction regardless of non-profit status. 

After setting up Neon Payment Processing for credit cards, navigate to the Global Settings cog > Global Settings > Payments Gateways.

Switch the ACH for Neon Payment Processing toggle to On.